Privacy Policy
How we collect, use, and protect your personal information.
Who We Are
Fehu is a web design agency based in Clitheroe, Lancashire. Our website address is https://fehu.net. You can contact us at info@fehu.net.
What Data We Collect
When you fill in the contact form on our website, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- Your message and any other information you choose to share
We do not collect any data automatically beyond standard server logs (IP address, browser type, pages visited) that are retained briefly for security purposes.
How We Use Your Data
We use the information you send us solely to:
- Respond to your enquiry
- Discuss and deliver the services you've requested
We do not sell, rent, or share your personal data with third parties for marketing purposes.
How Long We Keep It
We retain your contact details only for as long as necessary to fulfil the purpose for which they were provided — typically the duration of any project or enquiry. If no working relationship develops, we delete enquiry data within 12 months.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
To exercise any of these rights, email us at info@fehu.net and we'll respond within 30 days.
Cookies
This website does not use tracking or advertising cookies. We do not use Google Analytics or any other third-party analytics service.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date below.
Fehu WA Concierge
Fehu WA Concierge is an AI-powered WhatsApp chatbot we build and operate for holiday let and hospitality businesses. Guests message a WhatsApp number and receive automated replies based on property-specific information — check-in details, local recommendations, FAQs, and so on.
What data is collected
- Your WhatsApp phone number
- The messages you send to the bot
- Timestamps of your interactions
No other personal data is collected. We don't ask for your name, email, or payment details through the chatbot.
How it's used
- To understand and respond to your questions automatically
- To keep track of the conversation within your current session so replies stay relevant
- Property owners may review conversation logs to check the service is working correctly
How long it's kept
All conversation data is automatically deleted after 7 days. This is built into the system — there's no manual step involved, and no data is archived elsewhere.
Third parties involved
To deliver this service, your messages pass through the following third-party platforms:
- Meta / WhatsApp — message delivery infrastructure. Subject to Meta's own privacy policy.
- Anthropic — the AI that generates responses. Your messages are processed by their model to produce a reply. See anthropic.com/privacy.
- Netlify — hosts the Fehu website (not the chatbot itself).
The chatbot itself runs on a private VPS (virtual private server) that we control. Conversation data is not shared with any advertising networks or sold to third parties.
Your rights
Because data is deleted automatically after 7 days, there may be nothing left to access or erase by the time you ask. If you'd like to discuss your data or have any concerns, email us at info@fehu.net.
Last updated: 26 April 2026