Terms of Use
About the WhatsApp guest assistant and how to use it.
Who operates Higgins
Higgins is operated by Soapranos Cleaning Services Ltd, trading as Fehu, registered in England and Wales under company number 09546595, with its registered office at 28 Newton Street, Clitheroe, Lancashire, BB7 1DD. Contact us at info@fehu.net.
The service
Higgins answers guest questions through WhatsApp using property information and relevant conversation context. The current pilot supports Hill Brook Barn. It can help with routine stay information such as check-in, Wi-Fi and property facilities. Your use of WhatsApp is also subject to WhatsApp's own terms.
AI replies and important decisions
Higgins is an AI assistant. Its replies can be inaccurate, incomplete or out of date. Check important information with the property owner or your booking confirmation before relying on it, especially where safety, access or costs are involved. Higgins is not an emergency service. In an emergency, contact the appropriate emergency service directly.
Getting human help
Ask Higgins for the property owner's contact details, or use the contact in your booking confirmation. Higgins does not automatically transfer your chat, contact the owner or arrange a later follow-up. Contact the owner directly if you need their attention.
Your booking
Higgins does not make or change accommodation bookings, payments, cancellations or refunds. Those matters remain subject to your agreement with the accommodation provider and any booking platform. An AI reply does not change that agreement.
Using Higgins responsibly
Use Higgins for legitimate questions about your stay. Do not use it for unlawful activity, harassment, impersonation, attempts to access another person's data or disruption of the service. Avoid sharing passwords, payment-card details or sensitive information that is unnecessary for assistance.
Privacy and availability
Our Privacy Policy explains the data used by Higgins, its providers, retention and how to request deletion. You can stop interacting with Higgins at any time. The service depends on WhatsApp, hosting and AI providers and may be interrupted or unavailable; use the property owner's direct contact when you need assistance.
Your rights and questions
Nothing in these terms takes away rights you have under applicable consumer law. For questions about Higgins or these terms, email info@fehu.net. Changes to these terms will be published on this page.
Last updated: 12 September 2026