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Privacy Policy

How we collect, use, and protect your personal information.

Who We Are

Fehu is the trading name of Soapranos Cleaning Services Ltd, which is the legal entity behind the Fehu brand and the data controller responsible for personal data processed in connection with this website and the Fehu WA Concierge service. Soapranos Cleaning Services Ltd is registered in England and Wales under company number 09546595, with its registered office at 28 Newton Street, Clitheroe, Lancashire, BB7 1DD. Our website address is https://fehu.net. You can contact us at info@fehu.net.

What Data We Collect

When you fill in the contact form on our website, we collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your message and any other information you choose to share

We do not collect any data automatically beyond standard server logs (IP address, browser type, pages visited) that are retained briefly for security purposes.

How We Use Your Data

We use the information you send us solely to:

  • Respond to your enquiry
  • Discuss and deliver the services you've requested

We do not sell, rent, or share your personal data with third parties for marketing purposes.

How Long We Keep It

We retain your contact details only for as long as necessary to fulfil the purpose for which they were provided — typically the duration of any project or enquiry. If no working relationship develops, we delete enquiry data within 12 months.

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict how we process your data

To exercise any of these rights, email us at info@fehu.net and we'll respond within 30 days.

Cookies

This website does not use tracking or advertising cookies. We do not use Google Analytics or any other third-party analytics service.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date below.

Product

Higgins by Fehu — WhatsApp Concierge

Fehu WA Concierge is an AI-powered WhatsApp chatbot we build and operate for holiday let and hospitality businesses. Guests message a WhatsApp number and receive automated replies based on property-specific information — check-in details, local recommendations, FAQs, and so on.

What data is collected

  • Your WhatsApp phone number and account or conversation identifiers
  • Your WhatsApp profile name, where supplied by WhatsApp
  • The messages you send and the replies generated for you
  • Timestamps and message-delivery information

We don't ask for your email or payment details through the chatbot. Please avoid sending sensitive information that is unnecessary for help with your stay.

How it's used

  • To understand and respond to your questions automatically
  • To keep track of the conversation within your current session so replies stay relevant
  • Fehu's operator may inspect saved execution records to diagnose faults and check the service is working correctly

Higgins is an AI assistant. Relevant messages, property information and conversation context are sent to Anthropic's API to generate replies. For human assistance, Higgins provides the property owner's contact details. It does not automatically transfer the conversation or notify the owner.

How long it's kept

Active conversation memory expires after 7 days without a new message. Each new message refreshes that period. This does not delete all copies of the conversation.

Saved workflow execution records can include messages and conversation context. The current n8n configuration uses a 14-day pruning threshold and a 10,000-record limit, with deletion performed by scheduled processing. Server backups can retain older copies after live records have expired. These are separate from active conversation memory.

Anthropic's standard API retention is up to 30 days, subject to contractual, safety and legal exceptions. See Anthropic's API retention information. We do not promise that all conversation data is deleted after seven days.

Third parties involved

The service uses the following providers:

  • Meta / WhatsApp — message delivery infrastructure. Subject to Meta's own privacy policy.
  • Anthropic — the AI that generates responses. Your messages are processed by their model to produce a reply. See anthropic.com/privacy.
  • Hostinger — hosts the private server running the messaging workflow, conversation memory and saved execution records, and stores server backups.
  • Netlify — hosts the Fehu website (not the chatbot itself).

The chatbot itself runs on a private VPS (virtual private server) that we control. Conversation data is not shared with any advertising networks or sold to third parties.

The current server is in Manchester, United Kingdom, and its weekly backups are stored in France. Anthropic uses international infrastructure: its published information states that data is stored in the United States and default processing may also occur in Europe, Asia and Australia. Provider support and other permitted access may involve additional countries. See Anthropic's processing-location information.

Your rights

To request access, correction or deletion of your Higgins data, email info@fehu.net and identify the WhatsApp number used. Do not send passwords or unnecessary sensitive information. We may need to verify that the request is yours. Please tell us whether you are requesting deletion of your conversation data or exercising another data right.

Last updated: 12 September 2026

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