Your guests get answers. You get fewer interruptions.
Higgins is a WhatsApp guest concierge for your holiday let. It answers your guests' questions about the property, the stay and the local area from your own information.
No app for your guests to download. We help you get set up before any guest uses it.
- Sam, the guest, says: Hi, what's the Wi-Fi?
- Higgins replies: The network name is {wifi name}. The password is {wifi password}.
- Higgins replies: I'm Higgins, the AI assistant for {property}.
- Higgins replies: Reply HOST any time to pass the chat to Alex, or STOP to stop these messages.
- Higgins replies: Privacy: how {property} and Higgins use your messages: https://fehu.net/p/{property}
/privacy
You answer the same questions every week
What time's check-in? Where do we park? What's the Wi-Fi? How does the heating work? Which bin's which? Is there a decent pub nearby?
It's all in the welcome book. Guests still ask. And the messages come in while you're at work, driving, sat down for your tea or trying to have a night off.
None of it is hard. It just never stops, and it eats into time you'd rather spend on something else.
What Higgins does
Higgins is a guest concierge that lives on WhatsApp. Your guests message it like they'd message anyone else, and it answers from the information you've given about your place.
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It knows your property.
Check-in, parking, Wi-Fi, heating, appliances, house rules, bins and check-out, all from your own information.
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It knows your area.
Your own tips for pubs, places to eat, shops, walks and taxis.
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It says it's an AI.
It tells booked guests in its first reply, so nobody's fooled into thinking they're chatting to you.
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It gives you your time back.
It handles the everyday questions, so you're not answering them yourself.
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You stay in charge.
Higgins can't agree refunds, deposits, discounts, cancellations or changes to a booking. Those stay with you.
What guests get
- Answers on WhatsApp.
- Nothing to download, no login and no portal.
- Answers set up from your own information about your place and your area.
What hosts get
- Fewer interruptions. The everyday questions get answered without you picking up your phone.
- Your time back. Evenings, weekends and days out stop being broken up by "what's the Wi-Fi?"
- A more professional feel, without a reception desk.
- Help to get going. We help you get set up before any guest uses it. You don't need to know anything about AI or WhatsApp settings.
How it works
- 01
We help you get set up.
Higgins is built from your welcome book, house rules and local tips, and nothing goes in that you haven't approved.
- 02
Your guests message Higgins.
They start a chat on WhatsApp from a link or a QR code you share with them. No app and no login. Higgins answers guests when they message it. It can also send a few automatic messages about a confirmed stay, such as a reminder. It never sends marketing, and guests can reply STOP at any time.
- 03
Higgins answers.
It handles the everyday questions and copes with natural follow-ups. A guest might ask where the nearest pub is, then whether it does food, then how far it is to walk.
What we need from you
Your welcome book or house notes, your house rules and your local tips.
You don't need to know anything about AI, WhatsApp settings or automation.
What guests can ask about
- Arrival and check-in
- Wi-Fi
- Heating, hot water and appliances
- Parking and bins
- House rules
- Check-out
- Local pubs, shops, walks and taxis
See it in a chat
- Sam, the guest, says: Can we check in at midday?
- Higgins replies: Check-in is from {check-in time}. I can't agree an earlier time myself, but if you'd like to ask Alex, reply HOST.
Keeping it up to date
When something changes, like a new Wi-Fi password, a different bin day or a better chippy, you can update your property information at any time. If you need a hand, let us know.
Reply STOP
Guests can reply STOP and Higgins stops sending them automatic messages and stops replying, unless they say someone is hurt, unwell or in danger, or ask about their data. If a guest who replied STOP messages again while their stay is still on the system, someone looking after the property gets an alert with the guest's first name and number only, not their message. You can read the message in your inbox.
Safety and privacy, in short
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It says it's an AI.
Booked guests are told in its first reply, so they know they're not chatting to you.
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It never gives medical advice.
If a guest says someone is hurt or unwell, it says sorry, points them to NHS 111 and tells them: "If you believe you or anyone else is in danger or at risk, ring 999."
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It's not an emergency service.
It tells guests: "If you believe you or anyone else is in danger or at risk, ring 999."
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The key safe code, door code and Wi-Fi password only go to the booked guest.
Higgins only shares the key safe code, door code and Wi-Fi password with the phone number on the booking, and only from 24 hours before check-in until check-out.
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It doesn't make promises for you.
Early check-in, refunds, deposits, discounts and booking changes stay your call.
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Guests can reply STOP.
Higgins stops sending them automatic messages and stops replying, unless they say someone is hurt, unwell or in danger, or ask about their data. If a guest who replied STOP messages again while their stay is still on the system, someone looking after the property gets an alert with the guest's first name and number only, not their message. You can read the message in your inbox.
Guest data: Guest messages are used to help with the stay. Fehu doesn't sell guest chats or use them for advertising, and they aren't used to train AI. See our privacy notice.
Who's behind Higgins
Higgins is made by Fehu, a small web and digital agency in Clitheroe, Lancashire.
- We help you get set up before any guest uses it.
- It answers from your own information: your welcome book, house rules and local tips.
We're starting with hosts around the Ribble Valley, the Yorkshire Dales, the Lake District and North Yorkshire, and we're happy to talk to hosts anywhere in the UK.
Founding offer
Founding offer for the first 10 hosts, get in touch.
Register interestQuestions hosts ask
Does Higgins replace me?
No. It handles the routine questions so you don't have to. You're still the host, and anything that needs a decision stays with you.
Do my guests need to download an app?
No. Higgins works on ordinary WhatsApp. There's no app, no login and no account to make.
Do guests know they're talking to an AI?
Booked guests do. Higgins tells them it's an AI in its first reply, so nobody is led to think it's you.
What can guests ask it?
The property (check-in, parking, Wi-Fi, heating, appliances, bins, house rules and check-out), the stay and the local area, all from your own information.
What if Higgins doesn't know, or gets something wrong?
It's an AI, so it can get things wrong. It's set up to answer only from the information you've approved, and to say when it doesn't know. You can update your property information at any time. If you need a hand, let us know.
What happens in an emergency, or if a guest is hurt or ill?
Higgins never gives medical advice and isn't an emergency service. If a guest says someone is hurt or unwell, it says sorry, points them to NHS 111 and tells them: "If you believe you or anyone else is in danger or at risk, ring 999." Higgins can't call the emergency services for the guest, and neither can WhatsApp. Read more on our guest safety page.
Will it give out my key safe or door code?
Higgins only shares the key safe code, door code and Wi-Fi password with the phone number on the booking, and only from 24 hours before check-in until check-out.
Can it agree early check-in or a late arrival?
No. Decisions like early check-in, late arrival, refunds, deposits, discounts and booking changes stay with you. Higgins tells the guest it's your call.
Can guests still reach me, or stop the messages?
Yes. Your guests can still contact you in the usual way, using the details in their booking. If they reply STOP, Higgins stops sending them automatic messages and stops replying, unless they say someone is hurt, unwell or in danger, or ask about their data. If a guest who replied STOP messages again while their stay is still on the system, someone looking after the property gets an alert with the guest's first name and number only, not their message. You can read the message in your inbox.
What happens to guest data?
You're in charge of your guests' data (the controller). Fehu provides Higgins to you and only uses guest chats on your instructions. Fehu doesn't sell guest chats or use them for advertising, and they aren't used to train AI. Our privacy notice has the details.
Does it work with Airbnb, Booking.com or my booking system?
Not directly. There's no connection to booking sites yet. You add each booking in Higgins yourself, so it knows which phone number belongs to a booked guest. Guests start a chat from a link or a QR code you share with them.
How much setting up is there for me?
We help you get set up before any guest uses it. You'll need your welcome book or house notes, your house rules and your local tips.
I have more than one holiday let. Does that work?
Yes. Higgins is set up property by property, so each let gets answers from its own information. The form below asks how many you have.
What does it cost?
Prices are to be announced. Founding offer for the first 10 hosts, get in touch. Register interest
Got a question we haven't answered? Ask it in the form below.
Interested in Higgins for your holiday let?
Tell us a bit about your place and we'll be in touch to talk it through. No commitment, and nothing is set up until we've spoken.
Or email us at info@fehu.net
Thanks, we've got your details.
We'll be in touch by email to talk it through.