Fehu WA Concierge
A managed, AI-powered WhatsApp guest-messaging service for holiday lets and hospitality businesses — we set it up and run it, so guests message your property and get an instant, accurate answer.
A guest messages. Your property answers — automatically.
Fehu WA Concierge sits on your property's WhatsApp number and answers guests around the clock using information you have supplied about the property.
Guest sends a message
A guest messages your property's WhatsApp number — “What time is check-in?” or “Where do I park?”
Delivered over WhatsApp
The message is delivered through the WhatsApp Business Platform, Meta's messaging infrastructure for businesses.
Fehu's workflow answers
Fehu's automated workflow matches the question against a property-specific knowledge base and uses AI to draft an appropriate reply.
Reply goes back
The answer is sent back to the guest on WhatsApp — instantly, at any time of day or night.
The questions it answers, so you don't have to.
Every property is different, so the knowledge base is configured for your business. These are the kinds of questions Fehu WA Concierge is built to handle.
- Check-in and check-out times
- How to collect keys and access the property
- Wi-Fi details and house rules
- Where to find the nearest shop, pub or restaurant
- Local recommendations and things to do
- Practical questions — heating, parking, appliances
We set it up and run it. You carry on hosting.
Fehu WA Concierge is a managed service, not a self-service platform. There is no software for you to install and nothing to operate day to day — we handle it.
Setup & connection
We connect your property's WhatsApp number to the WhatsApp Business Platform and get the service configured for your business.
Your knowledge base
We build and configure the property-specific knowledge base — your check-in details, FAQs and local recommendations — so answers are accurate for your property.
Daily operation
We run and monitor the automated workflow, and keep the AI processing on our own private servers.
Built on the WhatsApp Business Platform.
Fehu WA Concierge uses the WhatsApp Business Platform to send and receive messages. Incoming guest messages and outgoing replies are delivered through the WhatsApp Business Platform, Meta's messaging infrastructure for businesses. Fehu builds and operates the automation on top of it.
Meta / WhatsApp
Provides the messaging infrastructure that delivers messages to and from guests.
Anthropic
Provides the AI processing that generates each guest's reply.
Fehu
Runs the workflow on Fehu-controlled private VPS infrastructure, and manages the whole service.
Only what's needed. Kept only briefly.
Fehu WA Concierge is built to handle guest messages responsibly and to hold on to as little data as possible.
What we process
To provide the service we process, only as necessary: WhatsApp message content, phone numbers and conversation identifiers, and timestamps.
Short retention
Conversation memory is temporary and currently retained for 7 days, after which it is automatically deleted.
No extra data collected
We don't ask guests for their name, email address or payment details through the chatbot.
Not sold or shared
Conversation data is not shared with advertising networks or sold to third parties.
Read our full Privacy Policy → — it includes the complete Fehu WA Concierge privacy section.
Run a holiday let or hospitality business?
Tell us about your property and we'll talk you through Fehu WA Concierge — what it does, how it's set up, and whether it's a good fit.